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How do I collect points?

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by Andy McLean about September 24, 2012 closed - report

Forgot Password Feature

Has anyone else had problems with this as I have for about 9 months? Can't get my password reset link sent to me and can't get anyone to answer a ticket.




Do I need to re-purchase the software in order to get another password into the system or fly out to Pasadena CA or wherever in he hell this company originates at?

Answers: 2  •  Score 0  •  Views: 1425

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  • 395

    by Kapil Jain about September 24, 2012 Best answer



    You would need some developer or SE support to resolve this issue as this problem seems to created with your customization for SE.

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    • Andy McLean
      by Andy McLean
      September 24, 2012

      Well in my initial question (9 months of filling out tickets of support and no answer) so that one is out. Another developer how is he or she going to be able to help?

    • Kapil Jain
      by Kapil Jain
      September 27, 2012

      Not sure why SE guys has replied to your ticket..u shud put your problem on their facebook page..thirdparty developer can help you by looking at your site and do analysis of the issue...they shall charge based on their rates..

    • Andy McLean
      by Andy McLean
      October 4, 2012

      All fixed up, got ahold of them on FB and everything is straightened out.

  • 400

    by Nick about September 25, 2012

    Do you mean functionality in SocialEngine 4 or password to access website?

    • Andy McLean
      by Andy McLean
      September 25, 2012

      Does ANYONE else have a solution or an angle that I can use or work to get what I am after?

    • Nick
      by Nick
      September 26, 2012

      I looks like there is something wrong with your email, so possibly you don't get replies. Try to reach SE team via twitter/facebook.

    • Andy McLean
      by Andy McLean
      October 4, 2012

      I did post on FB and they responded and everything is good. Must of been some sort of glitch somewhere.

    • moma bear
      by moma bear
      January 8, 2015

      i beginning to wonder if they do that on purpose to get maintenance of jobs and such... anyway,.... mine is newly online with same email issues...... You never shared how you fixed it. Will you come back and post it. thanks

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